Frequently Asked Questions

What should I troubleshoot before calling for heating and cooling repairs?

Before calling us, look into the following:

  • Make sure the thermostat settings are correctly set. If you can’t see the thermostat’s screen, try changing the batteries.
  • Check if the air filter is clean. If it isn’t, cleaning it may restore the system.
  • Check the power supply switch and circuit breaker to make sure the unit has power.
  • If the furnace's pilot isn't burning, verify that gas is entering the system.
  • Make sure there are no clogs in the condensation pump or AC drain line. A full water pan can cause your AC to switch off automatically.

What are the most common water heater issues?

Common water heater issues include:

  • The system stops heating water. Contact our licensed technicians to run diagnostics.
  • No control over the water temperature: A faulty thermostat, sediment build-up in the tank, damaged heating element, or other issues could be the cause.
  • Low water pressure or discolored water: Dirt or corrosion in the heater tank and pipes are usually the culprits.
  • Leaking water tank: This issue could be due to excess pressure in the tank, a broken valve, or corrosion.

What are the best maintenance tips for improving my water heater’s lifespan and performance?

Replacing a water heater is pricey. The longer you can use your current system, the better. Increase your heater’s lifespan with these tips:

  • Don’t set the thermostat over 120 degrees. It will put less pressure on the system and slow down wear and tear.
  • Drain a quarter of the tank a few times every year. Doing this will get rid of sediment and debris that could clog the system.
  • Check the sacrificial anode rod every three years to make sure it’s keeping the heater tank corrosion-free.
  • Schedule a comprehensive heater tune-up at least once a year.

How can I improve my indoor air quality?

Make sure that your ductwork is sealed, replace your heating and cooling system filters regularly, and consider a whole-home air purification system. Our team is happy to help with all the above.

Is replacing my HVAC system necessary?

Repairing an HVAC system might seem cheaper, but getting a replacement is often more cost-effective in the long run, especially if the current unit is over a decade old or requires frequent repairs.

What size HVAC system should I get?

The right HVAC system size for your home depends on your property’s size. If the system is too big, it will be energy-inefficient. If it’s too small, it won’t satisfy your property’s needs. Our experienced team can help ensure you get the right-sized unit.

What maintenance does my air conditioner need?

Protect your AC by cleaning or replacing the air filter once every three months and ensuring nothing blocks the air intake vent. Prevent pets from peeing on the unit, or it will damage the system. Lastly, schedule comprehensive maintenance at least once a year.